Bi-Lingual UB I - Ackley

The Bi-Lingual Universal Banker I will accurately and efficiently process and record transactions for bank customers in our Ackley branch. 

• Be knowledgeable on, promote, cross-sell and advise on the bank’s products and services.
• Communicate tactfully and cordially to encourage satisfaction with our service.
• Receive and count working cash, identify customers, validate, and cash checks, accept cash and checks for deposit, and check all documents for accuracy using the computer system and electronic cash machine system ensuring both systems are accurate and run efficiently.
• Receive and verify all forms of payment and record all transactions accurately using the computer system.
• Balance the vault, ATM and cash drawers against the system numbers verifying accuracy and proper working of the computer system.
• Comply with bank operations and security procedures by participating in all dual-control functions.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Answer phones.
• Greet and direct customers entering the bank.
• Ensure compliance with all internal controls with established policies and procedures.
• Resolve issues and problems with customer’s accounts. 
• Order supplies.
• Ability to lift up to 50 lbs.
• Participate in community activities as needed and any other activities that may arise.
• Perform other duties as requested or assigned.

Education:

A High School Diploma

Specific banking and computer industry education a plus

Experience:

Clerical, administrative, cash handling, sales or customer service experience preferred.

Special Requirements:

Multi-tasker

Customer Oriented